If a transaction is showing on your statement that you believe is incorrect, please check if any additional cardholders on your account have carried out the transaction. Also, check the merchant details in Online Card Services. Simply open the required statement and click on the Merchant Category Code link next to the transaction. Please note that companies may charge under a different name (e.g. their parent company). Please utilise the Internet to identfy merchant and their contact details and contact them directly to resolve. If you still do not recognise the transaction, please contact us on 0818 211782 (Mon -Fri 8am - 8pm, Sat 8am - 2pm) Please notify us within 30 days of the statement date.