How we protect you

Online account security
 
Fraud and identity theft are not only a risk to your privacy, but a risk to your finances, so knowing what to look for can help prevent you from becoming a victim.
 
Fraudsters use ‘phishing’ or ‘spoofing’ tactics to get sensitive information from you. The deception usually involves a counterfeit website or email which looks similar to one you’d normally trust. Information you give on a phishing site could be used by criminals to access your account or use your identity fraudulently.
 
In this guide you’ll find helpful information about protecting yourself and
how we protect you
 
How we protect you
 
Secure Online Card Services
 
You will be able to use a self-selected username and password system that serves as our first line of security.
 
128 –bit encryption
 
We will provide state-of-the-art 128-bit encryption of all data transmitted between your computer and our secure site.
 
Automatic log outs
 
We’ll automatically log you out of your banking session after a designated period of inactivity.
 
Automatic verification of details
 
We can block access to your account if your security details are entered incorrectly.
 
Secure sessions
 
All Online Banking takes place in a secure session, indicated by a padlock symbol shown at the bottom of your screen.
  
1 For more information about how we recognise your computer, please review our Privacy Policy.